Our vision is to be recognised as the most reliable provider of receivables management solutions in Australia through our combined wealth of experience and innovative technology thus delivering the most efficient and effective service.
Complete Credit Solutions and its subsidiaries are Australian owned and operated businesses specialising in the acquisition and servicing of consumer debts, including credit cards and personal loans. These portfolios typically consist of consumers who may be experiencing financial difficulty or in some cases have legitimate reasons for not paying their debts. We are committed to assisting all of our customers by working with them over time so they can meet their obligations while also progressing to financial recovery. We also understand that the reputation and brand of our partners is very important and as such we instill those same values into our Account Managers to ensure care is taken with every customer or third party we contact.
We are committed to the development of our staff to ensure we exceed our own high standards of customer service and to that end we invest rigorously in our training and development platform. We monitor all customer contact to ensure compliance and best practice. This approach means that we can confidently deliver high levels of customer service and satisfaction with the ongoing needs of our clients and stakeholders fulfilled.
Complete Credit Solutions is firmly committed to operating in strict accordance with all applicable industry codes of practice, including the ACCC and ASIC Debt Collection Guidelines for Collectors and Creditors which stipulates the organisation acts fairly and in a considerate manner.
"I would like to thank Complete Credit Solutions and your professional staff member for your fantastic service and assistance. While I initially ignored my debts because of previous bad experiences with other collection agencies, I'm grateful that your firm contacted me and offered a resolution which allowed me to clear up my other debts also. Your advice was invaluable and it allowed me to effectively negotiate with my other creditors. Thank you!"
- John -
"Your understanding of my situation and the problem solving skills of your staff made paying my account so much easier. I felt that I was being heard and for that I can't thank you enough. Your staff member was very courteous and she went above and beyond what I have normally experienced from other companies."
- Belinda -
"I am writing you this email in regards to your staff member, Melissa. She was very professional and provided options to help me resolve my account. She showed empathy beyond what I expected, thus making the conversation less awkward. She was a pleasure to deal with and an asset to your company"
- Beverly -