Company Overview
Complete Credit Solutions (CCS) is a dynamic and forward-thinking Australian-owned and -operated business that constantly pursues excellence. Fuelled by a sense of compassion for customers facing financial hardships and recognizing the necessity to transform consumer debt management, our founders laid the foundation for the company we are today. Through a sustainable and customer-centric approach, CCS has fostered meaningful relationships with customers, clients, suppliers, and staff, resulting in consistent growth. During times of adversity, CCS has displayed resilience by evolving and adapting while upholding an unwavering commitment to quality and favourable customer outcomes. By embracing innovation and maintaining a dedication to continuous improvement, CCS strives to lead the industry and better serve its valued customers.
Our Mission and Vision
To provide better financial outcomes to our customers, through flexible payment solutions.
Be the most trusted and recognised partner to our clients, customers, and stakeholders.
Our Values
Collaboration: Actively participate with different departments, teams and functions within the organisation to achieve common goals and objectives while valuing diverse perspectives and skills. Engage in open communication, active listening and foster a culture of trust, respect, inclusivity, teamwork and synergy.
Customer Focus: Respectful Customer engagement with a focus on delivering sustainable and meaningful change to the customers’ financial situation. Demonstrating compassion and aiming to exceed the customers’ expectations. Customers are central to all business decisions, processes, and strategies and we seek to proactively act to continuously improve our customer experiences.
Accountability: Embrace your personal and collective responsibilities to others and the organisation. Take ownership of your actions, decisions, and the outcomes they bring. Show genuine commitment to making a positive impact and adding value in everything you do.
Excellence: Sets high expectations and pushes beyond mediocrity to achieve excellent outcomes. Holds themselves to the highest possible standard ensuring a commitment to delivery, and attention to detail in everything they do.A sharp focus on continuous learning and development by acquiring new skills, staying abreast of industry advancements and continuously seek innovative solutions to challenges.
Continous Improvement: Rigorously pursues and implement new ideas, methods, products, processes, and procedures that drive positive change that creates a competitive advantage and value for the organisation. Foster a culture of experimentation, open-mindedness, and a willingness to take calculated risks. How we Engage with the Community
Our Reconciliation Journey
Complete Credit Solutions acknowledges Aboriginal and Torres Strait Islander Peoples as the First Peoples of Australia.
We would like to acknowledge and pay respect to the Traditional Owners of the Land on which we meet, live, work and learn. We pay respect to the Elders of each Nation – Past, Present and Future – and promote the continuation of the cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander Peoples.
Ancestors have walked this country and we acknowledge their special and unique place in our nation’s historical, cultural, and linguistic identity.
Complete Credit Solutions has a deep commitment to know and understand more about Aboriginal and Torres Strait Islander Peoples’ wide ranging cultures, beliefs, and kinship systems.
Complete Credit Solutions is grateful for having benefited from insights into a rich culture of traditional teachings, elaborate understandings of the environment, and connection to their Land and Spirituality.
We would like to advise that this resource may contain references to and images of Aboriginal and Torres Strait Islander Peoples who may have died.
Read our Reflect RAP
Our Reflect RAP is designed to work towards:
- Understanding more about the Traditional Owners of the Land on which we operate and create a deeper understanding and knowledge of Aboriginal and Torres Strait Islander peoples’ cultures.
- Educating our employees and ensuring they are appropriately equipped to have respectful conversations with our First Nations customers and work towards positive outcomes.
- Sponsoring First Nations learners in partnership with Community Involvement Solutions (CIS) to assist with increasing their literacy and numeracy skills and improve their opportunities for securing jobs.
Our RAP Champion, RAP Sponsor and RAP Working Group will ensure employees are informed and engaged on this important initiative and will ensure the successful implementation and delivery of the Reflect RAP.
ESG Statement
Complete Credit Solutions understands that it has a role to play in the current Environmental, Social and Governance (ESG) climate. Since the start of 2023 we have committed to embedding environmental and sustainability strategies further into our overall business plans, strengthening our approach to risks and the governance framework and directing capital and resources towards a more resilient and sustainable business.Â
In the following focus areas, we have achieved:
Environmental:
- Ensured main office operations are run from a 5-star NABERS Rated Building.
- Strategised and achieved a reduction to our electricity and paper usage in comparison with the prior year.
Social:
- Focused on mental health and wellbeing, engaging an external organisation (Black Dog Institute) to conduct Mental Health Training for our staff.
- Focused on a social cause charity, donating $1,000 to Share the Dignity.
Governance:
- Maintained certification with ISO 14001 Environmental Management Systems.
- Completed an annual review of CCS’s governance framework.