If you have a concern about:
Please contact your Account Manager or our Internal Dispute Resolution Team (IDR) so that we can look into your concerns and respond.
We take complaints and disputes seriously and will attempt to resolve them to your satisfaction within 21 days wherever possible.
We would also like to hear about your positive experiences, so please do let us know about these too.
Our dispute resolution process can be found on this page and is also explained in the guide document below.
Complaints Guide – Other Languages
Complaints Guide (audio only)
The Complaints Guide is also available in braille upon request.
Our dispute resolution process is as follows:
Our dispute resolution process is designed to be visible, confidential, free of charge and fair.
From 1 November 2018, if an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
In writing, to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Complete Credit Solutions is proud to be a member of the Australian Collectors & Debt Buyers Association (ACDBA) and we undertake to meet its Code of Practice.