• Home
  • Complaints Guide in available language translations

See our Complaints Guide in available language translations

Our dispute resolution process can be found and is also explained in the guide document below.

Arabic | 01 Oct 21 | Complaints Guide
عربي – دليل الشكا و

Deutsch | 01 Oct 21 | Complaints Guide
Deutsch – Beschwerdeleitfaden

Filipino (Tagalog) | 01 Oct 21 | Complaints Guide
Gabay sa pagreklamo

French | 01 Oct 21 | Complaints Guide
Françoise – Guide des Réclamations

Greek | 01 Oct 21 | Complaints Guide
Ελληνικά – ΟΔΗΓΟΣ ΠΑΡΑΠΟΝΩΝ

Hindi | 01 Oct 21 | Complaints Guide
हिंदी – शिकायत संदर्ििका

Hungarian | 01 Oct 21 | Complaints Guide
Magyar – Panasztevési Útmutató

Italiano | 01 Oct 21 | Complaints Guide
Guida Ai Reclami

Korean | 01 Oct 21 | Complaints Guide
한국인 – 불만제기 안내

Persian | 01 Oct 21 | Complaints Guide
راهنمای شکایت- شکایت

Portuguese | 01 Oct 21 | Complaints Guide
Português – Guia de Reclamações

Punjabi | 01 Oct 21 | Complaints Guide
ਪੰਜਾਬੀ – ਸ਼ਿਕਾਇਤ ਗਾਈਡ

Simplified Chinese | 01 Oct 21 | Complaints Guide
Simplified Chinese – 投诉指南

Sinhalese | 01 Oct 21 | Complaints Guide
සිංහල – පැමිණිලි සම්බන්ධ මාර්ගෝප්ේශනය

Spanish | 01 Oct 21 | Complaints Guide
Español- Procedimiento de Reclamos

Tamil | 01 Oct 21 | Complaints Guide
தமிழ் -முறைப்பாடு வழிகாட்டி

Traditional Chinese | 01 Oct 21 | Complaints Guide
Traditional Chinese – 投訴指南

Turkish | 01 Oct 21 | Complaints Guide
Türk – ŞİKÂYET REHBERİ

Vietnamese | 01 Oct 21 | Complaints Guide
Tiếng Việt – HƯỚNG DẪN VỀ KHIẾU NẠI

Our Dispute Resolution Process

Our dispute resolution process is as follows:

  • If you have a concern, you may wish to raise it with the Account Manager that you have been dealing with.
  • You can ask to speak with the Account Manager’s Team Leader or Operations Manager at anytime.
  • If your concern is still not resolved, you can contact our IDR team.
  • If you remain dissatisfied with the outcome, you can ask for your matter to be reviewed by a more senior member of our IDR team.
  • You may also contact our External Dispute Resolution scheme at anytime.

Our dispute resolution process is designed to be visible, confidential, free of charge and fair.

Internal Dispute Resolution (IDR) – Contact Details

Email: complaints@completecredit.com.au
Phone: 1300 930 070
Fax: (02) 9891 2005

Mail:IDR
Complete Credit Solutions
PO Box W167 Parramatta Westfield
Parramatta NSW 2150

External Dispute Resolution (EDR) – Contact Details

From 1 November 2018, if an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)

In writing, to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Contact Us

    Complete Credit Solutions is proud to be a member of the Australian Collectors & Debt Buyers Association (ACDBA) and we undertake to meet its Code of Practice.