See our Complaints Guide in available language translations

Our dispute resolution process can be found and is also explained in the guide document below.

Arabic | 01 Oct 21 | Complaints Guide
عربي – دليل الشكا و

Deutsch | 01 Oct 21 | Complaints Guide
Deutsch – Beschwerdeleitfaden

Filipino (Tagalog) | 01 Oct 21 | Complaints Guide
Gabay sa pagreklamo

French | 01 Oct 21 | Complaints Guide
Françoise – Guide des Réclamations

Greek | 01 Oct 21 | Complaints Guide
Ελληνικά – ΟΔΗΓΟΣ ΠΑΡΑΠΟΝΩΝ

Hindi | 01 Oct 21 | Complaints Guide
हिंदी – शिकायत संदर्ििका

Hungarian | 01 Oct 21 | Complaints Guide
Magyar – Panasztevési Útmutató

Italiano | 01 Oct 21 | Complaints Guide
Guida Ai Reclami

Korean | 01 Oct 21 | Complaints Guide
한국인 – 불만제기 안내

Persian | 01 Oct 21 | Complaints Guide
راهنمای شکایت- شکایت

Portuguese | 01 Oct 21 | Complaints Guide
Português – Guia de Reclamações

Punjabi | 01 Oct 21 | Complaints Guide
ਪੰਜਾਬੀ – ਸ਼ਿਕਾਇਤ ਗਾਈਡ

Simplified Chinese | 01 Oct 21 | Complaints Guide
Simplified Chinese – 投诉指南

Sinhalese | 01 Oct 21 | Complaints Guide
සිංහල – පැමිණිලි සම්බන්ධ මාර්ගෝප්ේශනය

Spanish | 01 Oct 21 | Complaints Guide
Español- Procedimiento de Reclamos

Tamil | 01 Oct 21 | Complaints Guide
தமிழ் -முறைப்பாடு வழிகாட்டி

Traditional Chinese | 01 Oct 21 | Complaints Guide
Traditional Chinese – 投訴指南

Turkish | 01 Oct 21 | Complaints Guide
Türk – ŞİKÂYET REHBERİ

Vietnamese | 01 Oct 21 | Complaints Guide
Tiếng Việt – HƯỚNG DẪN VỀ KHIẾU NẠI

Our Dispute Resolution Process

Our dispute resolution process is as follows:

• If you have a concern, you may wish to raise it with the Account Manager that you have been dealing with.
• You can ask to speak with the Account Manager’s Team Leader or Operations Manager at anytime.
• If your concern is still not resolved, you can contact our IDR team.
• If you remain dissatisfied with the outcome, you can ask for your matter to be reviewed by a more senior member of our IDR team.
• You may also contact our External Dispute Resolution scheme at anytime.

Our dispute resolution process is designed to be visible, confidential, free of charge and fair.

Internal Dispute Resolution (IDR) – Contact Details

Email: complaints@completecredit.com.au
Phone: 1300 930 070
Fax: (02) 9891 2005

External Dispute Resolution (EDR) – Contact Details

From 1 November 2018, if an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)

In writing, to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001