We value the quality of our interactions and aim to always meet your expectations. However, we understand that there may be instances where we fall short. Your feedback is crucial to our continuous improvement culture.
If you have any concerns regarding your account, the handling of your matter by our staff, the management of your personal information, or any other issues, we encourage you to promptly raise the matter with your Account Manager’s Team Leader.
They will ensure your concerns are heard and addressed appropriately. If however your concern remains unresolved, you can contact our dedicated Customer Care Team either through our self-service form below or by directly calling them on 1300 930 070 – Option 3.
We are committed to providing clear communication, thorough investigations, and a fair resolution process. If you’re still unsatisfied, you can escalate your complaint to the Australian Financial Complaints Authority (AFCA) who will provide an independent assessment of the situation.
We are committed to supporting you throughout the complaint process, reflecting our vision of delivering exceptional customer service and upholding our core values.