Financial Hardship Request
We know that sometimes our customers may face unexpected circumstances that can affect their financial position.
At Complete Credit we focus on assisting you in meeting your financial obligations, within your current financial means. We do this by offering a number of repayment options, including long-term sustainable repayment agreements.
Complete Credit Solutions is committed to assisting our customers in reaching financial recovery.
Our staff will assist you with respect and dignity, and work with you to achieve the best outcome for you in the immediate and long term.
– If you are experiencing financial difficulty, your Customer Relationship Specialist can provide temporary arrangements up to 6 months.
– If you are in financial hardship, our Customer Care team can assist with your individual circumstances.
In order for us to know how to appropriately help you, we kindly request that you complete and submit this Financial Hardship Application, along with supporting documentation.
This may include:
- Centrelink Summary Statement or application (where benefits are being received)
- Letter from employer advising employment status
- 3 months of recent bank statements
- 3 recent payslips
- Rent/mortgage information and other outstanding debts, bills etc.
- Submit this form online; (and attach documents); OR
- Email to: Hardship@completecredit.com.au (with documents attached); OR
- Post to:
Complete Credit Solutions/Acquisitions(with documents included)
- Call our Customer Care Team on: 1300 930 070, Option 2
PO Box W167
Parramatta NSW 2150
Once received, we will endeavour to respond to your application within 21 days – though we may attempt to contact you in the meantime to discuss your application or request further information from you.
Please also note that during times of widespread community crisis, our response and call wait times may be impacted, so we may use a variety of ways to contact you – and to be contactable.
We must advise you that if we do not receive a response from you after a number of attempts,and/or our requests for further required information are not met – your request may not be able to be processed or may be declined.
Please keep in touch with us – so we can best help you.
You may wish to seek further financial advice and /or assistance via contact with a free financial counsellor through the National Debt Helpline on 1800 007 007, or via their website www.ndh.org.au.
Other Debt Resource links can be found on the home page of our website.
Financial Hardship Application
So we can assist you, please complete all sections. The information you provide to us will only ever be used to help us manage your account with us.
For sections that are not relevant to you, please mark with ‘No’, or $0
a) Complete our online feedback form at http://www.completecredit.com.au/contact.html;
b) Call the Compliance and Customer Care Team directly on 1300 930 070;
c) View our complaint process at http://www.completecredit.com.au/complaints.html.
In the event we are unable to resolve your concern, Complete Credit is also a member of an External Dispute Resolution (EDR) Scheme, the Australian Financial Complaints Authority (AFCA), who can be contacted on 1800 931 678 or via their website www.afca.org.au to independently review any concerns you may have.