Collaboration
We work together to achieve the best results for our company, our customers and our clients.
About
About us
Complete Credit Solutions is an Australian owned and operated company, working to continuously improve and transform consumer debt management practices.
Mission
Reach better financial outcomes through flexible payment solutions, with compassion for customers facing hardship.
Vision
To be the most trusted and recognised partner to our clients, customers, and stakeholders.
Approach
Develop sustainable, customer-centric relationships with clients, suppliers, Communities and staff.
Company overview
Building sustainable outcomes
Developing relationships, quality outcomes and innovation, without losing sight of our Customers.
Complete Credit Solutions (CCS) is a dynamic and forward-thinking Australian owned and operated business that constantly pursues excellence. Fuelled by a sense of compassion for customers facing financial hardships and recognising the necessity to transform consumer debt management, our founders laid the foundation for the company we are today. Through a sustainable and customer-centric approach, CCS has fostered meaningful relationships with customers, clients, suppliers, and staff, resulting in consistent growth. During times of adversity, CCS has displayed resilience by evolving and adapting while upholding an unwavering commitment to quality and favourable customer outcomes. By embracing innovation and maintaining dedication to continuous improvement, CCS strives to lead the industry and better serve its valued customers.
What guides us
Our values
Principles we apply in every customer conversation and internal decision.
Customer Focus
We prioritise delivering sustainable and meaningful change to customers' financial situation and providing an excellent customer experience.
Accountability
We are proud of how we conduct ourselves, the decisions we make and our commitment to ensure our actions match our words.
Excellence
We hold ourselves to the highest standards in everything we do to achieve excellent outcomes.
Continuous Improvement
We are open-minded and continuously pursue new ideas, methods, products, processes, and procedures that drive positive change and improvement within our company.
Community
How we engage with the community
We work to support our customers and stakeholders with respect and transparency, and to contribute responsibly within the communities where we operate.
Reconciliation
Our reconciliation journey
Acknowledgement, respect, and meaningful progress alongside Aboriginal and Torres Strait Islander peoples.
Complete Credit Solutions acknowledges Aboriginal and Torres Strait Islander Peoples as the First Peoples of Australia.
We would like to acknowledge and pay respect to the Traditional Owners of the Land on which we meet, live, work and learn. We pay respect to the Elders of each Nation – Past, Present and Future – and promote the continuation of the cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander Peoples.
CCS has made considerable progress in developing a better understanding and increasing our cultural awareness of Aboriginal and Torres Strait Islander peoples and their wide-ranging cultures, beliefs, kinship systems, and spiritual connection to the environment.
CCS had embarked on this journey with our inaugural Reflect Reconciliation Action Plan (RAP), a framework that has assisted CCS in leveraging our current practices and diverse spheres of influence to support the national reconciliation movement for the better. We have implemented all 37 initiative activities committed last financial year which is a great achievement!
Documents
Read our Innovate RAP
We are proud to introduce the next step in our journey, which is our Innovate RAP, delving even deeper into the core pillars of Relationships, Respect, Opportunities and Governance. Whilst we will be building on some of the past initiative activities such as celebrating Aboriginal and Torres Strait Islander histories and cultures, there is space for our company to take new opportunities for stakeholder engagement with Aboriginal and Torres Strait Islander groups.
We want to focus on improving employees' understanding of Aboriginal and Torres Strait Islander peoples' financial wellbeing and supporting education opportunities through SEDA Scholarships which will have a direct and positive impact on the lives, opportunities, and outcomes for Aboriginal and Torres Strait Islander peoples, in the hopes that it will help with preventing or breaking the debt cycle that they may be in.
We recognise that reconciliation is an ever-expanding journey and our RAP Champion, RAP Sponsor and RAP Working Group will ensure all employees are informed and engaged with our next initiatives to ensure the successful implementation and delivery of the Innovate RAP.
ESG
Environmental, Social & Governance
Embedding sustainability and stronger governance into how we operate.
Complete Credit Solutions understands that it has a role to play in the current Environmental, Social and Governance (ESG) climate. Since the start of 2023, we have committed to embedding environmental and sustainability strategies further into our overall business plans, strengthening our approach to risks and the governance framework and directing capital and resources towards a more resilient and sustainable business.
Focus areas we have achieved
Environmental
- Ensured CCS offices are housed in 4-star NABERS rated buildings or equivalent.
- Strategised and achieved a reduction to our electricity and paper usage in comparison with the prior year.
Social
- Focused on empowering our staff to promote mental health and wellness, engaging an external organisation to conduct training for our staff.
- Focused on a social cause charity, with raising of funds and donation to a charity that is aligned to CCS's customer cohort and/ or strategy.
Governance
- Maintained certification with ISO 14001 Environmental Management Systems.
- Completed the annual CCS Governance Framework review.